I would like to see sunglass guy’s social media to see if he truly never wore them OR he flexed in pictures and returned. Nonetheless, they have to take them back.

Hello Kagem, Your dragging stories were very entertaining and instructive today. Perhaps I could tell you something about purchasing in non luxury US stores. In the past if you have a discount coupon for an item or on the whole purchase and you forget to bring the paper coupon with you, it is possible to make the purchase and come back in the NEAR future and they will apply the discount. You have to have the original receipt and the merchandise with you for the adjustment. It doesn’t ‘t really happen anymore as if you have an account all the information and your virtual sale options are on your phone app. Not trying to excuse that New Yorker’s attitude because it doesn’t matter where you come from, the rules that apply are the ones where you are SHOPPING. If the Lisbon boutique truly has a lot of international customers, it would be a great idea to politely ask for a passport at the register so the customer understands there will be no return and repurchase shenanigans in the future. You need your passport at point of sale. Period. See you on FB.

A side note: I love those earrings😍

These dragging stories! The SA in the first story was way out of line.

This is one of your best dragging videos. I LOL’d the whole time! Thanks for bringing entertainment to the luxury world!

Omg, these stories are CRAZY. No they did not ask if she knew the price, of course she does. The BIG LV people were wayyyyy out of line…I fault the customer for not trying it on in boutique and returning within 24 hours, that's not a good look in luxury boutiques. But the SA and SM took their frustration a bit too far. Lisbon customer can't get VAT without passport, her fault. Experience with SA putting hands on customer a BIG NO NO.

Hey, Kagem. I agree with you 100% about the LV situation. The client knew they were out of order for pulling the switcheroo with the sunglasses. On the other hand, the SA was beyond unprofessional to challenge the client so aggressively. I am an educator, and there are plenty of times that students irritate me or get under my skin, but you can't lose your cool (or in this case, accuse people of lying about the weather lol). Just graciously take the return and then complain in the break room to your colleagues.

You're so hilarious Kagem! Thanks for making me laugh with your videos! 😂
The LV person…I'm sorry, but you always try on your purchase and the SAs encourage you to do so. I guess the person did try them on, but after that exchange they had with the SA, they had time to think it over and realized they were too bitter about it so they decided to return them 🤷‍♀️

How do you do, sister. Take care of those days. Actually I love your bags, but I can't afford to. As I can get $2000 for each month. I would rather to pick up some cheap and really nice bags at bagreps.com ,Suits me well.

The SA in the last story mentioned “She would not be able to hold anything.” I think this is the main reason the client believed he/she should better first purchase the item then return it. To avoid the item being sold out. BTW, love your earrings. So cool and unique 🤩

yeah the new SA should've said the lady had to return with her passport, if it's after the purchase there's nothing the SA can do

You always take the sales associate side even when they are completely wrong!

Ohhhhhh boy. I agree with all of your client V brand outcomes

returning within 24 hours… come on now….

i could listen to you for hours Kagem 😂😂😂😂😂

They thought they had to have it “rerung” so she could get the VAT refund. I understand completely.

OMG, your laugh is everything!

You do not state the price unless the customer asks

"Am l watching Twister?"-😂😂😂. I love how you incorporate your film references. That LV store manager is out of order. Luxury shopping /working is brutal these days with all of the influencers buying/returning. The dragging stories will continue because ( as many have mentioned previously) after covid- many boutiques now assign you an SA upon entering. You can't just walk in and browse. Time is money. I understand why the SA's get annoyed with the clients that are not buying.

I understand the layout of the S.
African mall with the luxury boutiques located in a completely separate location. The brands probably required this as part of their decision to open at this mall. These luxury brands are VERY particular. Many of the "mixed" high/low Malls in the USA are like this. The luxury brands will be in their own special section.

I think the LV employees in NYC have had it with the influencers and wannabe influencers. They know that people buy things, wear them, post pics on Instagram, and then return. They will make your life difficult for a return that seems suspect. And I agree, there are mirrors all over the store, you can't look at yourself? Take a picture of yourself? Phone a friend ? C'mon. I'm also on the fence about the Portuguese interaction, it was bad all around.

It was like me why would buy burberry in London if I live in Los angles get it there

I can also see the SA’s side of the story generally when you discuss these incidents but the way the client in your first story was treated is shocking. Just terrible.

I went to Chanel at south coast plaza in Southern California the other day and I got a young Chinese sales person with thick accent yelling at me like my hearing is either not working or she thinks I’m dumb. It’s sad but I found myself cracking up over it. Or maybe because I was carrying a coach backpack. Now I’m kind of turn off on anything Chanel. Plus whatever were in the boutique look like play stuffs. I can’t believe we pay thousands for them. All the luxury brands are probably thinking how stupid we.

Client gets DRAGGED at Big LV over VAT refund? New luxury dragging video. Don't forget to watch the playlist called 'Luxury Brands Getting Dragged'.